LIMITED WARRANTY
Proof of purchase must be presented when requesting warranty service.BE Pressure Supply Inc warrants as limited herein only to the end-user original purchaser of the Pressure Washer or Generator to which this limited warranty, that the Pressure Washer or Generator shall be free of defects in material and workmanship for a period of (i) one year if purchased by a retail consumer for regular domestic usage; or (ii) 90 days if purchased for professional, commercial, industrial or rental usage, in each case freom the date of original purchase, subject to certain exceptions and limitations stated below:
Orders received with missing parts need to be reported within 48 hours. All warranty replacements require a BE Pressure Supply pre-approval before returning merchandise for warranty claim. Warranty claims without this pre-approval will not receive credit and any freight claims or damages must be reported within 48 hours.
PROCEDURE
- 1. When a dealer encounters a warranty problem, contact BE Pressure using our contact form. Please have your invoice # and unit serial # ready.
- 2. If a claim is going to be processed, a Return Goods Authorization (RGA) must be obtained before returning the product.
- 3. BE PRESSURE SUPPLY will confirm this Return Goods Authorization number with a faxed copy to the dealer.
- 4. This warranty part has to be returned within 30 days to BE PRESSURE SUPPLY together with the applicable BE invoice copies and a copy of the Pre-Approval. Without proof of purchase we are unable to proceed with Warranty.
- 5. Product being returned for warranty consideration is to be shipped prepaid freight. If warranty is approved, product will be returned prepaid freight. Do not return anything collect or it will be refused. Please write the Return Goods Authorization # on the outside of the package being shipped, along with including a copy of the RGA inside the package.
- 6. BE PRESSURE SUPPLY will review the warranty claim once the merchandise is received, and will advise the dealer either of a credit for the merchandise returned, or a rejection of the claim. If rejected, the product will be repaired, billed to the dealer’s account, and then returned to dealer.
WARRANTY PERIODS
- 1. All triplex pumps carry a 3 year warranty against manufacturer’s defect, except for the axial pumps which carry a 1 year warranty. Note that this warranty only applies to defective manufacturer’s workmanship as determined by the applicable manufacturer. This warranty does not apply where customer neglect, abuse, or “normal wear and tear” is involved. Items such as seal and valve kits are not warrantable. Pumps and gearboxes have a 12 month warranty against “normal use” when not commercially used. When commercially used, the warranty period is 90 days. ** BE Pressure Supply does not pay for labour.
- 2. Honda, Robin/Subaru, Briggs and Stratton Engines and Baldor motors warranties
are as per manufacturer’s warranty policy in the engine owner operator’s manual. Honda and Subaru offer up to a 3 year warranty on certain engine series. - 3. All other accessories and components, including Whirl-a-Ways and Long Wands, are warrantable for 90 days against manufacturer’s defects. Whirl-A-Way heads are warrantable for 6 months. Rotary nozzles are warrantable for ‘repair only’ for 30 days from purchase.
POLICY
The foregoing warranty is exclusive and in lieu of all other conditions or warranties, whether written, oral or implied (including any warranty of merchantability or fitness for purpose). If it appears, within the specified warranty period, from the date of delivery by the Dealer to the ultimate Purchase, that the goods do not meet the warranty period, all such liability shall terminate. This warranty does not cover depreciation or damage caused by normal wear, accident, improper maintenance, improper protection in storage, or improper use. The cost of normal maintenance and normal replacement of service items such as belts, lubricant or oils are the Customer’s responsibility. Warranty as set forth in the preceding paragraphs shall not apply to supplier equipment such as engines or electric motors, such being subject to the warranty of their own respective manufacturers. Take them to your nearest warranty depot. The foregoing shall constitute the sole remedy of the Dealer and the sole liability of BE PRESSURE SUPPLY.
Additionally, the warranty on this pressure washer or generator does not cover repair damage due to freezing, chemical deterioration, rust, corrosion, scale build up, thermal expansion, or failure to maintain adequate water supply.This warranty does not cover freight or labor charges associated with the inspection and testing of pressure washers which are found not to be a valid warranty claim.
RETURN POLICY FOR PARTS IN BE CATALOG
- 1) All parts in original new condition in BE catalog are returnable, with proof of purchase, up to one year, if pre-approval is obtained from BE Pressure Supply Inc.
- 2) All returns are subject to a 15% restocking charge.
- 3) All returns are to be freight prepaid. NO EXCEPTIONS.
OEM RETURN POLICY
- 1) All special order items are 100% non-returnable.
LIMITATION OF LIABILITY
Subject to government regulations, BE PRESSURE SUPPLY liability of any claim, of any kind, including negligence for any loss or damages arising out of, connected with, or resulting from the order, or from the performance or breach thereof, or from the manufacture, sale, delivery, resale, repair, or use of any goods or parts covered by or furnished under an order, shall in no case exceed the price applicable to the goods or parts thereof which gives rise to the claim. In no event shall BE PRESSURE SUPPLY be liable for special or consequential damages, including downtime, loss of rental, inconvenience or labour resulting from damage.